As virtual assistants we know that building trusting relationships with clients is key to ensuring the success of our clients. We strive to build trust through competence in our professional work and through displaying character that exudes reliability, honesty and a collaborative spirit in both our professional and personal relations.
Applying skills we have honed through the years and sharpening new or ‘less practiced’ skills is part of our everyday work which leads to our success and that of our clients. Here are just a few simple exercises to aid in building trusting, successful relationships.
Say Yes to Yourself
Know what is important to you. What are you willing to compromise? What is non-negotiable? Which three things take priority above all else? (If you’re not sure, take time to find and use a good values clarifying tool.)
Share those things with your partner/team member.
Say Yes to Your Partner/Team Member
Listen. Imagine being that person, seeing through his eyes and experience. Recognize and embrace your partner’s perspective and priorities.
Accept. Acknowledge that her perspective is about HER, not about YOU. You are becoming aware of what is most important to her and what motivates her.
Empower. Validate her perspective. Create options that capitalize on the experience and motivation behind that perspective.
Say Yes to a Win-Win
Acknowledge that there are always multiple options. Think creatively and imaginatively when negotiating – think outside the box!
Be willing to agree to disagree. Take turns implementing ideas, integrate multiple ideas or identify the common goal and focus on its effective and expedient completion, not on your own idea or opinion.
Remember you are one part of a team. It takes all parts to make an effective and winning team!